Return and refund
Customer satisfaction is our top priority. Clear, hassle-free returns and refunds when you need them.
Warranty on All Items
Product Protection
- All products come with valid warranty coverage.
- Warranty covers manufacturing defects and quality issues.
- Every product meets our strict quality standards.
- Contact customer support for warranty claims and assistance.
Eligibility for Returns
Valid Return Conditions
- Delivery Errors: Wrong product, incomplete order, or damage during delivery.
- Timeframe: Returns must be initiated within 2-5 days of receiving your order.
After 2-5 days, returns are only accepted for warranty-related claims.
Condition of Returned Products
- Original Condition: Item must be in the same state as delivered.
- Packaging Intact: Unopened or with all original packaging, labels, and seals.
- Accessories Included: All manuals, components, and accessories must be returned.
Return Process
1. Contact Support
Reach out via WhatsApp or call (0591755964) with order details and issue description.
2. Receive Instructions
Get clear guidance on return address, packaging, and labeling requirements.
3. Shipping Cost Responsibility
We cover costs for our errors; customer covers other reasons.
4. Inspection and Resolution
Item inspection followed by replacement or refund based on your preference.
Shipping Responsibility
Shipping Costs
- Our Error: Full return shipping cost covered by DEETECH COMPUTERS.
- Customer Reasons: Shipping costs responsibility of customer (change of mind, incorrect order).
Important Information
- Refund Method: Refunds are processed using the same payment method used during purchase.
- Processing Time: Refunds may take 5-9 business days after product inspection and approval.
- Non-Eligible Items: Items showing physical damage, tampering, or misuse are not eligible for return.
- Inspection Required: All returned items undergo thorough inspection before refund or replacement.
Need Refund or Return Assistance?
Our customer support team is ready to assist you with returns, refunds, or any questions.